It’s less than 1 week to go until this year’s eCommerce Expo on the 25th and 26th of July. Once again, the show is packed with great content and “actionable insight” to help on-line businesses drive forward their bottom line.
We are so excited to see the “Customer First Live” conference is co-locating this year as it is a topic close to our heart. The customer “journey or “experience is such an important aspect of making on-line sales. Customer expectations are at an all time high, with industry leaders like Amazon driving ever closer towards the instant gratification normally associated with traditional high street retail.
It is vital, even for smaller businesses, to understand the level of customer expectation and the tools available to them to compete in todays fast paced industry. At PHL we believe investment in the latest IT solutions combined with a great customer contact centre can be a cost effective yet successful way to give your business the edge and stand out from the competition.