If you can make your customers happy now they will continue to be your customers in the future, therefore getting your customer service right is a must for any business to grow and succeed.
PHL is passionate about providing exceptional customer support services for our clients, always going above and beyond to deliver best-in-class customer care. Our services include;
Account Management – ensuring your Customer Service Key Performance Indicators (KPI’s) are always being met.
Brand Immersion Training – so that we fully understand your customers’ needs and expectations, ensuring we continually deliver on your Brand Promise.
Management of Multiple Communication Channels – to include Live Chat, Email, Phone SMS, Social Media and Post.
In-house Call Centre – all our call centre staff are fully trained to talk knowledgeably and professionally with your customers.
FAQ, Guidelines and Script Templates – written by our experienced team for effective management of multiple communication channels.
Multi-Language Capability – For Brands that distribute worldwide we can set up a bespoke service with specific language capabilities across all communication channels.