About Us

Promotional Handling Ltd specialises in the provision of bespoke order fulfilment, customer service and third party logistic solutions within the E-Commerce and Marketing sectors.

Established in 2003, PHL are an owner managed business with a deep passion for building our Client’s success. We do this by learning what is important to you and we work tirelessly to achieve your vision for growth/goals/objectives with the wide variety of services available through PHL.

Over the years we have invested in our core capabilities by improving the IT infrastructure, quality and compliance, customer service and delivery solutions. PHL is the one stop shop for all of your Order Fulfilment, Promotional and Distribution needs.

Contact us today to speak to a member of our team on 01938 551 919 or info@thephlgroup.co.uk


“The team at PHL are a joy to work with.  When a quick response is required at quote stage or on a live activity they provide a comprehensive, stress free solution.

Service levels are always high and we feel comfortable using them, safe in the knowledge that they are focused on the job in hand and most importantly maintaining the service levels we expect, and adhere to with our clients.

Regardless of the size of job, Promotional Handling offer great value for money, great service levels and they are a nice friendly bunch.”

Michael Chambers


Cloud Nine Incentives

“Coupons.com have utilised the services of Promotional Handling Ltd since mid-2009 having been won over by their professional staff and willing attitude to understand the nature of our business and our requirements. We have enjoyed over 6 years of incredible service across many of PHL’s offerings and would recommend them to anyone looking for promotional handling and fulfilment services.”

Richard Shnieder

Head of Operations – Europe

Coupons.com Limited

“With consistently excellent customer service, transparent pricing, and efficient processes, Promotional Handling are a fantastic company to work with. We at Clipper Teas have used them for prize distribution across a number of competitions, promotions and other activity, and happily recommend them to other businesses.”

Frances Smith

Assistant Brand Manager – Clipper Tea


“We found working with Promotional Handling to be great value for money.    The team were excellent at coming up with solutions to our challenges and requests, and very responsive throughout the campaign.  Their real time reporting tool made things easy for us to keep track of redemptions and provide reporting to stakeholders.   Their customer service team were professional and efficient when handling customer queries and issues ensuring our brand integrity was maintained throughout the campaign.  We were extremely satisfied with their service.”

Louise Verde

Senior Brand Comms Manager


“PHL have done a great job of treating our customers as we would. They deal with all contacts quickly and efficiently ensuring the customer is kept informed and feels cared for, living up to the expectation that customers have of our brand”.

Rebecca Kernutt

Runs Keeping Families Happy

Ella’s Kitchen

“Working with Promotional Handling is easy, efficient and good value for money. The team are incredibly helpful, professional and always there to support campaigns and find solutions to tricky fulfilment requests. We have been very satisfied with the service provided and will continue to work with Promotional Handling in the future.”

Kat McEwen

Head of Partnerships

 Cherry London

“Since working with PHL we have seen our UK Sales grow by 1000% in under 2 years. They are so easy to work with and can never do too much to help. I would recommend them to any Brand wanting to expand into the UK Market”

Chris O’Connell

Director of International Business


“We have been working with PHL, for many years, utilising their product re-work & co-packing expertise to manage our business needs.

Their customer service is second to none, and they have the uncanny ability to think outside of the box, delivering bespoke solutions in a timely, efficient and cost effective manner.

PHL are our go-to guys for all our handling and fulfilment needs!”

Stafford Hathorn

Operations Manager

Supremia International Ltd